Frequently Asked Questions

What types of products does Trendsetter Express offer?

Trendsetter Express is a one-stop online shopping destination that offers a wide range of products to cater to various needs and styles. Our collections include Stylish Men & Women's Clothing and Accessories to help you stay fashionable and trendy. You can also find Personalized Items that allow you to add a personal touch to your daily life. For beauty enthusiasts, we offer a diverse range of Beauty Products and Cosmetics to help you achieve glowing skin and beauty. Additionally, we have a selection of Women's Accessories, including decorative items, clutches, and tote bags. Whether you're looking for something to enhance your style or simply want to pamper yourself, Trendsetter Express has got you covered!

How can I track my order?

Once your order has been dispatched, you will receive an email containing tracking information. This allows you to monitor the status of your shipment until it arrives at your designated address.

What is your return policy?

To be eligible for a return, items must be in their original condition, unworn or unused, and in their original packaging. Return requests must be initiated within 7 days of receiving your order, and items must be shipped back within 7 days of the return request. Please note that certain items, such as beauty products, are non-returnable.

Do you offer international shipping?

Currently, Trendsetter Express only ships within the United States. International shipping options may be available in the future, but additional fees, including customs and import duties, may apply.

What are the shipping costs and delivery times?

We offer free standard shipping for orders under 5lbs from both US and overseas locations. For orders over 5lbs, a shipping fee of $9.99 applies. Delivery times typically range from 3-7 business days for orders shipped from US warehouses and 7-10 business days for orders shipped from overseas locations.

What should I do if my item arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned items. If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

Can I exchange an item?

We do not accept exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, place a new order for the desired product.

How can I contact customer support?

You can reach our customer support team via email at customersupport@trendsetterexpress.com or by phone at (682) 325-1492. Our team is available to assist you with any questions or concerns you may have.