Billing Terms and Conditions

Billing Terms and Conditions

Introduction

Trendsetter Express ("we," "us," or "our") requires that all customers ("you") agree to the following billing terms and conditions (the "Billing Terms") before using our services. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Billing Terms.

Payment Terms

  • All payments are due upon receipt of invoice.
  • We accept various payment methods, including credit cards (Visa, Mastercard, Discover, American Express) and online payment systems (PayPal, Amazon, Shop Pay, Google Pay, Apple Pay, Diners Club).
  • We use a secure third-party payment processor to handle all transactions. You will be redirected to their secure payment gateway during checkout.
  • A late fee of 20% may be applied to unpaid balances after 30 days.

Order Processing

  • Once you place an order, you will receive an order confirmation email with a summary of your purchase.
  • We verify all orders before processing. In rare cases, we may need to contact you to verify your billing information or for other reasons.
  • Orders are typically processed and shipped from our dropshipping locations within 1-4 business days after order confirmation.

Pricing

  • All prices are listed on our website in USD.
  • Prices are subject to change at any time, without prior notice.
  • We reserve the right to offer discounts, promotions, or other special offers at our discretion.

Taxes

  • All prices listed on our website are exclusive of taxes, unless otherwise stated.
  • You are responsible for paying all applicable taxes, including sales tax, use tax, or value-added tax (VAT).
  • We will charge tax on orders shipped to states or countries where we are required to collect and remit taxes.
  • Applicable taxes will be calculated and added to your order total during checkout based on your shipping address.

Shipping and Handling

  • We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the weight and destination of your order. You can see the available shipping options and costs during checkout.
  • We use USPS, UPS, FedEx, ePacket, and DHL Express to deliver your orders.
  • Handling fees may apply to certain orders. These fees will be clearly displayed during checkout.

Order Cancellations

  • You can cancel your order free of charge if it has not yet been shipped.
  • To cancel an order, please contact us by email as soon as possible at customersupport@trendsetterexpress.com. Be sure to include the order number along with all other relevant information in your correspondence.
  • We cannot cancel orders that have already been shipped.

Returns & Refunds Policy

  • Refunds will be issued for all eligible items.
  • Please see our Returns & Refunds page in the Quick Links section at the bottom of the home page for more information on eligible items.
  • To initiate a refund, please contact our customer support team at customersupport@trendsetterexpress.com.

Dispute Resolution

  • In the event of a dispute regarding a payment or invoice, you must notify us in writing within 30 days.
  • We will work with you to resolve the dispute in a timely and fair manner.

Changes to Billing Terms

  • We reserve the right to modify or update these Billing Terms at any time without prior notice.
  • Changes will be effective immediately upon posting on our website.

Governing Law

  • These Billing Terms shall be governed by and construed in accordance with the laws of the State of Texas and the federal laws of the United States.
  • Any disputes arising out of or related to these Billing Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Contact Us

If you have any questions or concerns about these Billing Terms, please contact our customer support team at customersupport@trendsetterexpress.com.

Last Updated

January 3, 2025

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Billing Terms.